🚫 "Incorrect email or password" error

This error means either the email address or password doesn't match what's on file. Before resetting your password, try these first:

  • Check you're using the email address you signed up with — try any aliases or work emails you may have used
  • Make sure Caps Lock is off — passwords are case-sensitive
  • Try typing your password in a text field first to confirm it looks right, then paste it in
  • Clear your browser's autofill for this site and re-enter manually
📧 Password reset email not arriving

If you've clicked "Forgot Password" but haven't received the reset email within 2–3 minutes:

  • Check your Spam or Junk folder — filter emails from noreply@quickestimate.io
  • Check your Promotions or Other tabs if using Gmail
  • Confirm you entered the correct email address on the reset screen
  • Wait 5 minutes and try again — delivery can occasionally be delayed by mail servers
  • Try a different browser or disable VPNs temporarily if corporate filters are active

If the email still doesn't arrive after 10 minutes, contact our support team with your account email address and we'll manually trigger a reset.

🔒 Account locked after multiple failed attempts

For security, QuickEstimate locks accounts after 5 consecutive failed login attempts. The lockout lasts 30 minutes and releases automatically.

  • Wait 30 minutes and try again with the correct credentials
  • Use "Forgot Password" to reset if you're unsure of your password
  • If you believe someone is attempting to access your account, contact support immediately to secure it
📱 Two-factor authentication (2FA) issues

If you have 2FA enabled and aren't receiving codes, or your authenticator app codes aren't working:

  • SMS codes: Check you have mobile signal and haven't blocked short-code SMS. Wait up to 60 seconds for delivery
  • Authenticator app: Make sure your phone's time is synced correctly — TOTP codes are time-based and fail if your clock is off by more than 30 seconds
  • Lost your phone? Use one of your 2FA backup codes (provided when you set up 2FA). Each can only be used once
  • No backup codes? Contact support with proof of identity — we'll disable 2FA on your account after verification

Enabling Two-Factor Authentication

We strongly recommend enabling 2FA for all accounts, especially if multiple team members have access to your QuickEstimate workspace.

1

Go to Settings → Security

Click your profile icon in the top-right and select Account Settings, then navigate to the Security tab.

2

Choose your 2FA method

Select either SMS (text message) or an Authenticator App (Google Authenticator, Authy, etc.). Authenticator apps are more secure.

3

Save your backup codes

After enabling 2FA, QuickEstimate will show you 8 single-use backup codes. Store these somewhere safe offline — you'll need them if you lose access to your 2FA device.

🗑️ Recovering a deleted or deactivated account

If your account was deactivated (e.g. subscription lapsed) rather than permanently deleted, you can reactivate it:

  • Go to app.quickestimate.io/reactivate and enter your original email address
  • Choose a new plan and complete payment — your data (estimates, client details) will be restored
  • Data is retained for 90 days after deactivation, after which it is permanently deleted

For permanently deleted accounts, data cannot be recovered. Contact support@quickestimate.io if you have questions about data retention.

Still Need Help?

If none of the above resolved your issue, our support team is available Monday–Friday, 8am–6pm. Reach us at support@quickestimate.io or via the live chat widget in the bottom-right corner of the app.

When contacting support about login issues, please include your account email address and a brief description of what you see on screen — screenshots are always helpful.