Keep Your Billing Details Up to Date
Keeping your payment details current is the easiest way to avoid unexpected interruptions to your QuickEstimate account. Whether your card has expired, you've switched banks, or you simply want invoices sent to a different address — updating your billing information takes just a few steps.
This guide covers how to update your payment method, replace an expired or cancelled card, change your billing email, and update your billing address or business name on invoices.
How to Update Your Billing Details
All billing settings are managed from a single place in your account. Follow the relevant section below for what you need to update.
Go to Your Billing Settings
Start by navigating to the Billing section of your QuickEstimate account — this is where all payment and invoice settings are managed.
- Log in to your QuickEstimate account
- Click your profile icon or name in the top-right corner
- Select Account Settings from the dropdown menu
- Click the Billing tab in the left-hand sidebar
Update or Replace Your Payment Method
You can add a new card, replace an existing one, or switch to a different payment method at any time. Your new card will be used for all future charges.
- Under Payment Method, click Update Card
- Enter your new card number, expiry date, and CVV in the secure payment form
- Click Save Card — your new card is saved and set as the default immediately
- Your old card details are removed automatically once the new card is saved
- A confirmation email is sent to your billing address when a new card is added
If your card was recently declined, updating it here will trigger a retry of any outstanding failed payment automatically within a few minutes.
Change Your Billing Email Address
Your billing email is the address where invoices and payment receipts are sent. It can be different from your login email — useful if your accounts team handles payments separately.
- Under Billing Email, click the pencil icon or Edit
- Enter the new email address you'd like invoices and receipts sent to
- Click Save to confirm the change
- A confirmation email is sent to the new address to verify it's correct
- Future invoices and payment receipts will be sent to the updated address immediately
Changing your billing email does not affect your login email or any other account notifications. Those are managed separately under Account Settings → Profile.
Update Your Billing Address or Business Name
If your business address has changed or you need your company name updated on invoices, you can edit these details at any time. Changes apply to all future invoices.
- Under Billing Information, click Edit
- Update your business name, address, city, postcode, and country as needed
- If you're VAT-registered, you can also add or update your VAT number here
- Click Save Changes — updated details will appear on your next invoice
Changes to billing information do not affect your subscription or payment schedule — they are purely for invoice display purposes.
Download Past Invoices
All invoices from your QuickEstimate subscription are stored in your account and available to download at any time — handy for accounting, tax records, or expense claims.
- Under the Billing tab, scroll to Invoice History
- A list of all past invoices is shown with the date, amount, and payment status
- Click Download PDF next to any invoice to save a copy
- Invoices include your business name, billing address, VAT number (if provided), and a unique invoice number
How We Keep Your Payment Details Secure
Your financial information is always handled with the highest level of care. Here's what that means in practice:
- All payment processing is handled by Stripe — a PCI DSS Level 1-certified payment provider
- QuickEstimate never stores your full card number, CVV, or raw payment data on its servers
- Only a secure, tokenised reference to your card is stored — this cannot be used to make charges outside of your QuickEstimate account
- All billing pages are served over HTTPS with TLS encryption
- Any changes to billing details trigger an automatic email notification to your account owner
If you ever receive a billing change notification you didn't make, contact our support team immediately at support@quickestimate.io.
Tips for Managing Your Billing Details
A few simple habits can help you avoid payment failures and keep your account running smoothly.
Update Your Card Before It Expires
Check your card's expiry date and update it in your billing settings a few days before it expires — this prevents a failed payment and potential account interruption.
Use a Monitored Billing Email
Make sure your billing email is an address that's actively checked. Payment failure notices and invoice emails go here — a missed alert can lead to an account suspension.
Keep Your Business Details Accurate
If your business name, address, or VAT number changes, update your billing information promptly so your invoices remain valid for accounting and tax purposes.
Assign a Dedicated Billing Admin
If someone else manages your finances, give them admin access so they can update billing details directly — without needing to share your account login.
Frequently Asked Questions
QuickEstimate supports one active payment method per account at a time. When you add a new card, it automatically replaces the previous one as the default. If you need more flexibility, contact our support team to discuss your options.
QuickEstimate accepts all major credit and debit cards including Visa, Mastercard, and American Express. Payment via bank transfer or direct debit may be available on Enterprise plans — contact our team for details.
No. Updating your card only changes which payment method is charged on your next billing date. Your subscription, plan, and all account settings remain exactly as they are.
After saving a new card, QuickEstimate will automatically retry any outstanding failed payment within a few minutes. If the retry fails, check that your card details were entered correctly and that the card is enabled for online transactions. You can also trigger a manual retry from the Billing tab, or contact support for help.
Yes. If you add your VAT number to your billing information under Account Settings → Billing → Billing Information, your VAT number will appear on all future invoices. For past invoices that need to be reissued with VAT details, contact our support team.
First, check that the new billing email was saved correctly in your account settings. Then check the spam or junk folder of the new address — billing emails occasionally get filtered. If you've confirmed the address is correct and emails are still not arriving, contact our support team and we'll resend any missing invoices manually.
Need Help With a Payment Issue?
Our support team can help resolve billing problems quickly — usually within a few hours.