Most Payment Problems Are Quick to Fix
Subscription payments are processed by Stripe. When a payment fails, it is almost always because of the card itself: expired, replaced, out of funds or blocked by the bank.
Fixing a Failed Payment
1
Check the Usual Causes
- Card expired or replaced: update your card (step 2)
- Insufficient funds or credit limit: use another card or contact your bank
- Declined by your bank: some banks block recurring or international online payments until you approve them
- Card details mistyped: re-enter them carefully
2
Update Your Card
- Open Management → Subscription
- Under Payment Method, click Update Card and enter the card details
- Save the new card
3
Talk to Your Bank if It Still Fails
- Call the number on the back of your card
- Explain it is a recurring subscription payment to QuickEstimate and ask them to allow it
4
Contact Support
- If the payment still won't go through, email support@quickestimate.io from your account email with the error message you saw
What Happens to Your Account
Your Data Is Safe
- If a payment can't be collected, your paid subscription can lapse. When you next sign in you'll be taken to the Subscription page to update your card or choose a plan
- Your estimates, clients and proposals are never deleted because of a failed payment
Frequently Asked Questions
The money left my account but the payment shows as failed. What happened?
Some banks place a temporary hold that is released after a few days. If it isn't, contact support with the date and amount.
I've been charged twice. What should I do?
Contact support with the dates and amounts and we'll look into it.
Can I pay by bank transfer instead?
Subscriptions are paid by card. If you can't pay by card, contact our team.
I updated my card but I'm still being asked to choose a plan.
Choose your plan again on the Subscription page. If that doesn't work, contact support.
Still Having Trouble?
Our support team can look into any payment problem.